Right Of Admission Reserved

Phizzwizzards Limited reserves the right to refuse admission in any circumstances.

Admission will be refused without a valid ticket.

Admission will be refused outside of the publicised box office opening hours.

Neverworld is an event exclusively for those over the age of 18. Admission will be refused without a valid form of identification to prove this. Valid forms of ID include; an in date photographic driver’s license or provisional licence, an in date passport, a proof of age standards scheme (PASS) card.

Attendees under the age of 18 must be accompanied by a responsible guardian over the age of 21. A maximum of 3 under 18’s are permitted per responsible guardian over 21. 

A personal and baggage security search is a condition of entry to the event. Anybody found to be in possession of a prohibited item may have that item confiscated, be refused entry to the event without a refund and in serious cases be detained by the police.

Antisocial behaviour will not be tolerated. Anyone found to be acting in an antisocial way will be ejected from the event and will not receive a refund.

Persons who have gained access to the event without a valid ticket, permission, or other lawful authority to remain, or have gained access by fraudulent means, may be searched and will be evicted.

Changes To Event

The promoter reserves the right to make changes to the advertised lineup, artists, performers, attractions and activities at any time without notification.

Photography And Film

Ticket holders consent to the use of their actual or simulated likeness in connection with the production, exhibition, advertising and/or exploitation of any photos, film, video and/or audio recording of this event and/or any element thereof in any/all media throughout the world.

No professional film, video or audio recording equipment is allowed on site without prior permission.

Prohibited Items

Weapons. Knives and bladed items. Illegal substances. Glass bottles and containers. Sound systems. Generators. Flammable liquids. Nitrous oxide canisters or dispensers. Spray paints and paint pens. Animals. Any items which the organisers consider may be used in an illegal or offensive manner shall be confiscated.

Fires, BBQs, Gas Canisters

Gas bottles larger than 240g are not allowed onsite. Disposable BBQs are allowed but must be kept off the ground and a safe distance from any tents. Lighting fires is strictly prohibited.


Dogs are permitted on site with a valid Dog Ticket. Dogs must be kept on a leash, and are the responsibility of the owner at all times whilst on the event site. Dogs assisting the visually impaired do not require a Dog Ticket. No other pets or animals are allowed to be brought onto the event site


Admission is at Ticket Holder’s own risk. Phizzwizzards Ltd will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure.

To protect your own safety and those of other guests, please act responsibly.

Exposure to loud and excessive music may be damaging to your hearing.

Strobe lighting may be used at the festival.

Fireworks, chinese lanterns, flares and the burning of plastics are not permitted.

Medical treatment at Neverworld is provided by a separate legal entity. Any claims resulting from medical treatment on-site should be directed to the providers. Phizzwizzards Limited accepts no liability for any injury, claim or damages resulting from any medical treatment on-site.

Attendees are aware that this event takes place in an outdoor, rural, forest location and that being in such a location carries a certain element of risk. Phizzwizzards Limited accept no responsibility for any loss or injury resulting from any persons attendance at the location. Attendees are responsible for bringing appropriate footwear and clothing.

Outdoor activities come with a danger of personal injury and death. Phizzwizzards Limited and its partners will take every care to ensure your safety. However, by their very nature, adventure activities involve an element of risk which can never be totally eliminated. All participants should be prepared to accept these risks and to take responsibility for their actions. Participation in all activities on site is voluntary and is at your own risk. Phizzwizzards Limited accepts no liability for any injury, claim or damages resulting from participation in any activities on-site. For all our activities, we recommend that you take out your own personal accident insurance cover.

Attendees are responsible for ensuring that they are fit enough to undertake your chosen activity. We strongly advise against alcohol and/or drugs being consumed whilst you are undertaking an activity.

Activity leaders reserve the right to refuse participation in an activity to attendees who may be deemed to be under the influence of alcohol or drugs or otherwise unfit to participate in the activity.

Ticketing, Reselling, Trademarks, Competitions

Universe and Eventbrite are the only platforms authorised by Neverworld for ticket holders to transfer their tickets or resell them. Use of the Universe and Eventbrite ticketing platforms constitutes acceptance of the Terms and Conditions and Privacy Policy contained on their website.

Prior written permission is needed by Phizzwizzards Limited to use Neverworld tickets in any sales promotions, media, marketing, reward programmes, staff incentives, raffles, auctions or general competitions.

‘LeeFest’, ‘Neverworld’ and ‘Questival’ are registered trademarks; the Neverworld logo, term Questival and any related Neverworld artwork cannot be used without written permission of Phizzwizzards Limited.

Neverworld will announce the winner of competitions on the relevant social page. The winner has one week to get in contact with Neverworld via social media or email to claim their prize. Outside of this time the prize will be held back for future competitions. Social competition prize will consist of one standard weekend ticket (unless additional tickets are specified). Once a winner has been announced and have claimed their prize, they will be added to our guest-list. No physical tickets will be dispatched and there are no cash replacements.

All tickets are strictly non-refundable. Booking fees are non-refundable.

Phizzwizzards Limited does not offer refunds in the event of lost or stolen tickets or where the ticket holder cannot attend the event due to reasons beyond the company’s control.

Commercial Activity

Strictly no trading or other commercial activity by any ticket holder will be allowed on the event site without Phizzwizzards Limited’s prior written consent. Phizzwizzards Limited will charge a fee for any commercial activity (including filming, photography and recording).

Data Collection

Any and all data collected by Neverworld through competitions, promotions and lead ads on Facebook will not be shared with 3rd parties (with the exception of opt-ins).

"Lee Denny is the next Michael Eavis"BBC Radio 1
"The ultimate party!"NME
"A fantastic unpretentious party vibe"The Guardian
"This feels like a mini Glastonbury"Annie Mac